Proton packaging are committed to providing customers with the highest quality products and service. If, for whatever reason you decide to return goods that have been correctly supplied by us, there goods must be returned to us in original condition by you & at your cost, with a photocopy of our original invoice included and an explanation for the return, where upon a full credit less the actual cost to us of sending the goods to you (Please note that this is the actual cost to us not the amount of carriage you were charged, for many orders the carriage charge is subsidised) will be issued. This applies to consumers only, trade customers may also be levied with a 20% handling charge, although this will be at our discretion.
If on the rare occasion, products are found to be faulty, defective or incorrectly supplied against your order , Proton packaging offers a "no charge" collection, repair and delivery service. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address.
Any goods that have been ordered in or manufactured specially against your instruction are unlikely to be accepted for credit. In the event that we do accept these goods for return a handling charge of 20% will apply and possibly carriage charges to cover the cost of return to our source of supply.